1. Scheduling & Calls

Check-in calls must be scheduled at least 24 hours in advance. Cancellations or reschedules must also be made at least 24 hours ahead. Same-day changes are not available, so if you cannot make your scheduled call, please book the next available slot.

Repeated cancellations or frequent rescheduling disrupts the coaching workflow and may result in forfeiture of the call benefit. This ensures consistent scheduling and protects time boundaries for myself and other clients.

2. Communication Channels

In-app messaging is welcome and encouraged for quick notes, feedback, and questions. For big-picture topics that require a longer discussion (goals, adjustments, obstacles), please save these for your check-in call or a once-weekly email.

3. Coaching Workflow & Updates

All program updates are handled within a structured daily work workflow during my desk hours, prioritized by need. If something isn’t updated immediately, it is scheduled to be completed at a later point. Urgent requests or reaching out to me through channels outside our agreed upon communication methods do not accelerate turnaround, as every client’s updates are addressed in order, ensuring consistency and fairness.

4. Training Notes & Instructions

Each program includes specific notes on tempo, pauses, and technique. These details are essential for your progress and should be followed as written. Skipping the specifics provided in my notes or substituting exercises without discussion may compromise results.

5. Form Feedback & Coaching Process

I cannot provide meaningful feedback to form questions without seeing a lift on video. While I can often provide guidance with text descriptions alone, video evaluation is more reliable and allows me to give you the best coaching possible. If an exercise doesn't feel right or causes pain or discomfort, a video will be needed to evaluate and provide appropriate guidance.

Effective coaching requires two-way communication. I treat my clients like athletes, continually working to improve your skill and competency as a lifter through an iterative process. This means I may request follow-up videos or additional information to best guide you. If you consistently submit feedback requests but don't follow through when I ask clarifying questions or request more information, the coaching process breaks down and we may not be a good fit.

6. Timing of Feedback & Responses

Video submissions and workout comments should be submitted within a reasonably prompt time after the workout. This is especially important if form analysis or a thoughtful written response is requested.

Last-minute submissions of multiple videos, requests for program changes, or replies to an entire week’s worth of feedback at once (for example, waiting until Sunday night to drop several form check videos, ask a list of questions, or request changes with Monday training imminent) either puts me in the position of working outside normal hours to provide quality coaching or results in you not receiving timely feedback.

Both outcomes reduce the effectiveness of the coaching process. So to keep coaching smooth and high-quality, please submit and review feedback consistently throughout the week as you finish workouts, rather than leaving many hours of work to the last minute.

7. Payment & Services

You pay for the upcoming month, not in arrears. Coaching is billed monthly via auto-pay and includes program design, weekly progression, in-app communication through workout comments and private messages (with a 24-hour turnaround time for responses Monday-Friday), form check videos as needed, one weekly email for longer discussions, and one monthly check-in call (unless an exception is made).

Additional sessions, extended calls, or special requests outside this structure may require additional fees, which will always be discussed in advance. Examples include custom spreadsheets, extensive program modifications, or communication volume that significantly exceeds standard coaching support.

8. Client Responsibility

Your progress depends on consistent execution. This means attending scheduled calls (if you choose to have them), following written instructions, submitting form checks when you experience pain or an exercise feels off, and communicating clearly when issues arise. I provide structure, expertise, and guidance, but motivation, adherence to training and diet, and lifestyle consistency are your responsibility.

9. Boundaries & Professional Conduct

Coaching is my profession, and I treat it with the same structure and boundaries as any other job. While you are welcome to message me in the app at any time, I handle responses during my working hours so that I can respect both my family and personal time.

You can expect a reply within 24 hours on business days, but you do not have instant access to me outside those hours. Clients are expected to respect time limits, communication boundaries, and the professional coaching container. Remember: there are no emergencies in fitness.

Mutual respect is foundational to effective coaching. While constructive feedback and questions are always welcome, the coaching relationship works best when there is trust in my expertise and approach. If my coaching style or philosophy doesn't align with your needs, we can discuss whether continuing makes sense for both of us.