1. Scheduling & Calls

Check-in calls must be scheduled at least 24 hours in advance. Cancellations or reschedules must also be made at least 24 hours ahead. Same-day changes are not available, so if you cannot make your scheduled call, please book the next available slot. This ensures consistent scheduling and protects time boundaries for all clients.

2. Communication Channels

In-app messaging is welcome and encouraged for quick notes, feedback, and questions. For form-related issues, video clips are required, as I cannot provide meaningful feedback without seeing the lift. For larger-picture discussions (goals, adjustments, obstacles), please bring these to your weekly check-in call.

3. Coaching Workflow & Updates

All program updates are handled within a structured daily workflow (during my desk hours, prioritized by need). If something isn’t updated immediately, it is scheduled to be completed at a later point. Urgent requests do not accelerate turnaround, as every client’s updates are addressed in order, ensuring consistency and fairness.

4. Training Notes & Instructions

Each program includes specific notes on tempo, pauses, and technique. These details are essential for your progress and should be followed as written. Skipping the specifics provided in my notes or substituting exercises without discussion may compromise results.

5. Timing of Feedback & Responses

Video submissions and workout comments should be sent within a reasonably prompt time after the workout, especially if form analysis or a thoughtful written response is requested.

Last-minute submissions of multiple clips, requests for program changes, or replies to an entire week’s worth of feedback at once (for example, waiting until Sunday night to drop several form check videos, ask a list of questions, or request changes with Monday training imminent) either puts me in the position of working outside normal hours to provide quality coaching (which I often end up doing) or results in you not receiving timely feedback.

Both outcomes reduce the effectiveness of the coaching process. To keep coaching smooth and high-quality, please submit and review feedback consistently throughout the week, rather than leaving many hours of work to the last minute.

6. Payment & Services

You pay for the upcoming month, not in arrears. Coaching is billed monthly via autopay and includes program design, in-app communication, and one monthly check-in call (unless an exception is made). Additional sessions, extended calls, or special requests outside this structure may require additional fees, which will always be discussed in advance. Services will pause if autopay fails or is canceled.

7. Client Responsibility

Your progress depends on consistent execution. This means attending scheduled calls (if you choose to have them), following written instructions, submitting form checks when you experience pain or an exercise feels off, and communicating clearly when issues arise. I provide structure, expertise, and guidance, but motivation, adherence to training and diet, and lifestyle consistency are your responsibility.

8. Boundaries & Professional Conduct

Coaching is my profession, and I treat it with the same structure and boundaries as any other job. While you are welcome to message me in the app at any time, I handle responses during my working hours so that I can respect both my family and personal time. You can expect a reply within 24 hours on business days, but not instant access outside those hours. Clients are expected to respect time limits, communication boundaries, and the professional coaching container. Remember: there are no emergencies in fitness.